Burger King has launched an AI assistant to support staff in US restaurants.
The system connects to employee headsets and uses OpenAI technology.
The voice chatbot, called “Patty”, listens during customer interactions.
It detects service phrases such as “welcome”, “please”, and “thank you”.
Managers will use the data to identify general service trends.
The company says the tool will not score individual workers.
It describes the platform as a coaching and operational support system.
Managers can use real-time insights to recognise strong team performance.
The software also updates digital menus when items sell out.
It guides staff through recipes during food preparation.
The assistant can even report when restrooms need cleaning.
The system monitors drive-through conversations to improve order accuracy.
Burger King is testing the headset in 500 locations.
All US restaurants will receive the platform by the end of 2026.
The announcement triggered criticism on social media.
Some users called the technology excessive and intrusive.
The rollout follows McDonald’s decision to remove its AI drive-through ordering system last year.
